Account PIN: explanation and instructions
A PIN is a 6-digit code issued to you. It's an extra security feature besides your password. The PIN helps reduce the risk of keyloggers, phishing attacks, and unauthorized access to your account.
Once a PIN is set for your account, you must enter it on an on-screen keypad every time you log in. The numbers will change position on each login to prevent keyloggers from recording what buttons you selected.
How can I ask for a PIN?
Depending on the platform you're using, log in to your account and go to:
- Desktop: Settings → Account Details → PIN → Request PIN
- App: Account → Login & Security → PIN → Request PIN
- Website:
Press this button or follow the steps below:
- Account → Settings → PIN → Request PIN
You can set your preferred PIN code on the website (if available in your jurisdiction).
We'll send a message with the PIN to your registered email address. Once you receive your PIN, you'll need to enable it.
How can I enable my PIN?
Depending on the platform you're using, log in to your account and go to:
- Desktop: Settings → Account Details → PIN → Enable PIN
- App: Account → Login & Security → PIN → Enable PIN
- Website:
Press this button or follow the steps below:
- Account → Settings → PIN → Enable PIN
Once the PIN is enabled, you'll get a confirmation message.
How can I change my PIN?
Depending on the platform you're using, log in to your account and go to:
- Desktop: Settings → Account Details → PIN → Change PIN
- App: Account → Login & Security → PIN → Change PIN
- Website:
Press this button or follow the steps below:
- Account → Settings → PIN → Change PIN
How can I recover my PIN?
You can recover it using our PIN Recovery Service. Here's how:
- Load our software.
- Enter your username and password.
- Select 'Login'.
- Select 'PIN Recovery Service'.
We'll send your PIN to the email address associated with your account.
Check your junk or spam folder if you don't receive a message after following the steps above. To prevent this, try adjusting your email account filter settings or add us to your contact list.
If your mobile phone is validated in your account, we'll send your PIN using SMS.
If you can't reset your PIN, we'd need you to answer a few questions that only the account holder would know:
- What's your registered date of birth?
- What's your registered phone number?
- What's a previous deposit or withdrawal method you've used on your account?
- Tell us any extra information that can help us verify ownership. This could be:
- a mailing or email address registered before
- your approximate current balance
- your last login
- the image on your account.
If you can't answer these questions, send us a clear digital photo of your ID (passport, driver's license, or national ID card). You can upload it via the contact form on our website.
How can I disable my PIN?
We recommend keeping the PIN activated. Still, if you prefer to remove it, log in to your account and turn it off by going to:
- Desktop: Settings → Account Details → PIN → Disable PIN
- App: Account → Login & Security → PIN → Disable PIN
- Website:
Press this button or follow the steps below:
- Account → Settings → PIN → Request PIN
Once the PIN is disabled, you'll receive a confirmation message.