Responsible Gaming
Underage Gaming
If you have children or teenagers in your household, take extra care to secure your computer and mobile devices.
- All Windows computers can be set up to have password control so that you must enter a password to get to the desktop, and mobile devices can be set up to require a passcode to unlock. In general, this is a good practice, but it’s even more important when there are children or teenagers in your household. Also, keep your username and password private. You can elect to have the software not remember your password each time you log-in. If you have any concern that somebody else might attempt to access your Poker Account, you should not allow the software to remember your password.
- If you are aware of an underage person using our platform, let us know. Simply contact Support and we will get right on it. Our first step is to investigate, and if warranted, freeze the player’s account and request identification from that player. We take these reports seriously.
- Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about online gaming accounts, deposits, and withdrawals, start asking questions. If you see the software on your child's computer, uninstall it and ask more questions. A responsible parent is the best start to preventing underage gaming.
- If you would like to read more about age verification, please visit Casino777 responsible gaming website here.
Self-exclusion
If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:
1. Have you ever taken time from your major daily obligations because of playing?
2. Has playing caused you to neglect your own welfare or that of your family?
3. Have you ever sold anything or borrowed money to finance your playing?
4. Have you often played until your last cash was gone?
5. Have you ever played longer than you had planned?
6. Have you ever considered self-destruction or suicide as a result of your playing?
If you answered “Yes” to several of these questions, please visit Casino777 Responsible Gaming website here.
You also have the ability to exclude yourself from playing for various periods of time. To do this, please visit the following page for more information – click here.
Self-exclusion from all casinos in Switzerland
A voluntary self-exclusion is an effective way to protect yourself if you find that you are playing more than you can afford.
You have two options for this:
On the spot:
You can apply for the voluntary ban in person at the casino. All you need is a proof of identity (ID, passport or driving licence). When entering the casino, ask to speak to a person in charge. You will receive information on the conditions for lifting the ban and on possible consultation with external experts.
By post/e-mail:
You can also request the form for the voluntary ban by clicking here. Please complete the form and send it back together with a copy of your identity document (ID, passport or driving licence) to us, either by post or e-mail. The form is only valid with your signature.
Area of application for the Gaming Ban
The casino enters the gaming bans in an electronic register and informs the other casinos in Switzerland of the identity of the banned persons. A blocked player will no longer have access to Swiss casinos.
Our Support will also be happy to help you with questions about gambling addiction and gambling suspensions via chat or e-mail.
What you can do to help yourself
Identify and reduce the risks
If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:
- Play for entertainment, and not as a way of making money.
- Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
- Set deposit limits and ensure you never deposit more than you can afford to lose.
- Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses.
- Don't play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
- Balance your playing with other activities. Find other forms of entertainment so playing does not become too big a part of your life.
There are risk factors that can contribute to the development of gambling issues and make it more difficult to stop gambling. Players can be more at risk if they:
- Have easy access to their preferred form of gambling
- Hold mistaken beliefs about the odds of winning (see “Common Myths about Compulsive Gambling” below)
- Do not take precautions to monitor gambling wins and losses
- Have an early big win (leading to false expectation of future wins)
- Have had a recent loss or change in their personal life, such as divorce, job loss, retirement, or death of a loved one
- Often feel bored or lonely, or have a history of risk-taking or impulsive behavior
- Have financial problems
- Have a history of mental health problems, particularly depression and anxiety
- Have a parent who also has (or has had) problems with gambling or other compulsive disorders
- Have (or have had) problems with alcohol or other drugs, or overspending
The more factors that apply, the more likely a person is to develop a gambling problem.
If you are finding it hard to stop gambling, or if you’re already suffering from consequences related to your gambling behavior, it may be time to get help.
Setting Limits
You have the ability to set deposit limit. Read more about it here.
Restricting cash game table limits and tournament limits
Setting table limits and tournament limits provides individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, as well as tournament buy in limits.
- Desktop Client
Log in and select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ i
- Mobile App
After logging in go to ‘Account’ > ‘Responsible Gaming Settings’
Be aware of common myths about compulsive gambling
We believe players should play for fun and entertainment. But some players who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below. Click ‘More’ to read on.
Myth: A compulsive gambler gambles every day.
Fact: A problem gambler may gamble frequently or infrequently. If a person’s gambling is causing psychological, financial, emotional, marital, legal or other consequences for themselves and the people around them, then they could be displaying signs of a gambling problem.
Myth: A compulsive gambler will bet on anything and gamble at any opportunity on any form of gambling.
Fact: Most problem gamblers have a favorite form of gambling that causes them problems and are not likely to be tempted by betting on other things. For example, a gambler who makes weekly trips to the race track may not be tempted by lottery tickets or slot machines. Some compulsive gamblers also engage in secondary forms of gambling, but these are not usually as problematic.
Myth: Gambling only becomes a problem when you lose every last penny. Compulsive gambling is just a financial problem.
Fact: How much money you win or lose does not determine if you have a gambling addiction. Compulsive gamblers may win big and then lose all their earnings the next day, or they may only bet a certain amount each time. Typically, those with gambling problems will incur enough debt that the financial consequences of their behavior begins impacting their lives, but that is not always the case.
Myth: It’s not possible to become addicted to something like gambling.
Fact: Certain activities, such as gambling, can be just as addictive as drinking or doing drugs. Gambling may produce a euphoria that encourages a compulsive gambler to keep repeating the behavior to achieve that effect. As with drugs and alcohol, a gambling addict may develop a tolerance for gambling and take bigger and bigger risks to achieve that euphoria. A compulsive gambler will give in to a craving for gambling by doing it more often, regardless of the negative consequences. As with any other addictions and compulsive behavior, pathological gamblers may also be in denial about their behavior, and may not believe they have a problem at all.
Myth: Only irresponsible people become addicted to gambling.
Fact: Many problem gamblers hold, or have held, responsible community positions. In addition, even people with a long history of responsible behavior are vulnerable to developing a gambling problem. It is common for people to believe that those suffering from addictions are weak-willed and irresponsible. But anybody can become addicted to gambling, no matter how responsible they are.
Myth: Compulsive gambling isn’t really a problem if the gambler can afford it.
Fact: Problems caused by excessive gambling are not just financial. If a person’s gambling is interfering with their ability to act in accordance with their values, then there is a problem. For example, too much time spent on gambling means less time to spend with family, friends and others. It can lead to relationship breakdown and loss of important friendships.
Myth: It’s easy to recognize a compulsive gambler.
Fact: Problem gambling has been called the hidden addiction. It is very easy to hide as it has few recognizable symptoms, unlike alcohol and drug use. Many problem gamblers themselves do not recognize they have a gambling problem. Problem gamblers often engage in self-denial.
Myth: If I keep gambling, my luck will change and I'll win back the money I've lost.
Fact: Each time you place a bet, the outcome is completely independent of the previous bet. This means that the odds are no more in your favour on the tenth bet than they were on the first bet. Risking more, or playing longer, will not improve your chances of winning.
Myth: I have a feeling that today is my lucky day. I just know I’m going to win.
Fact: Hoping, wishing, or even needing to win money has absolutely no influence on the outcome of a game of chance.
If any of these myths are realities for you or a loved one, it may be necessary to consider seeking treatment for a gambling addiction. If you or someone you know has a gambling problem and wants help, please contact one of the organizations that we recommend.
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